Posts Tagged ‘social media guru’

Worst Social Media Marketer of The Year Award

Meet Jim. He works for Badhire Pharmaceuticals.

Full disclosure upfront: Jim is a figment of my imagination. He is also a near perfect example of what not to do as a social media marketer. Perhaps you’ve met Jim. He may even be sitting a few cubicles down from you. He is your company’s Chief Social Media Ninja Guru Super Hero Rock Star.

Jim believes that he has just won an award for his stellar social media marketing prowess (you’re in on the joke) and has been asked to talk about social media best practices for the benefit of his audience —that’s you!

Here is an extract from his speech:

“The best way to deal with negative Facebook and Twitter comments is to delete the ones you catch as soon as possible. If your schedule is too busy to monitor social media feedback, just ignoring criticisms will suffice. Ignorance is bliss, so deny any mistakes your company makes. Use malicious software to access and exploit private information. Another great way to invade customer’s privacy is via non-targeted spam marketing. If a customer tries to interact with you, anger is an appropriate response. If a customer keeps nagging you, dropping the F-bomb should get your point across. The recipe for getting on the first page of Google is simple: use hidden text or links, cross-link sites to inflate its perceived value, use keyword stuffing, excessive outbound links and duplicate content. Pretend to be a customer and endorse your own products and services to effectively build brand loyalty. Some of you are numbers people, so lets talk about the best way to allocate your budget: 50% should be spent on buying Facebook fans and the remaining 50% on getting false testimonials, and remember talk is cheap, so over promise and under deliver.”

—Jim Blackhat, Chief Social Media Ninja Guru Super Hero Rock Star

Photo credit: Hubspot

Help Jim out by suggesting some additional social media marketing activities.

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Who Invented the Social Media Guru?

Do you call yourself a social media ninja, guru or rockstar? Are you looking to hire a social media… well, fill in the blank with another grandiose title or ill-suited fictional character of choice. Are self-proclaimed titles such as these professional? No. You usually don’t hear about human resource mavericks or accountant kings.

What might seem harmless enough can be fertile grounds for losing credibility in the social media scene. Listen up, professionals are mocking you. Don’t believe me. Just search for “Social Media Guru” in YouTube and you will find videos such as I’m a Social Media Guru  and The Social Media Guru.

Where does that leave you? You could call yourself a social media expert; however, I caution you to use this title sparingly. Firstly, a negative association exists with this title. The second and third points to my argument are well articulated by Christopher Penn, professor of social media marketing, by stating that what entails a social media expert is not agreed upon and social media has not been around long enough to assert such a label. Read the editorial note to access a great article about who should be considered a social media expert. Thank you Stan!!

Terms such as social media marketer and community manager have entered the stage, perhaps to legitimize the position and tone down larger than life job titles; however, these titles mean different things to different people, i.e., day-to-day tasks versus overall strategic decisions.

Many social media gurus have thrown out big words such as engagement and transparency and without sufficient experience and knowledge have left companies bitter because they were once caught up in the fairytale about a social media utopia, where zero investments could result in a flood of revenue only to wake up sober and dehydrated, left licking their wounds as they realize effective social media activities are not free and wonder what they have accomplished through their social media efforts.

Here’s my stance. Social media doesn’t exist in a vacuum. There are certain basic activities such as a company blog that all employees can participate in with a day’s worth of training and a solid policy / procedures manual. The heavy lifting in social media should be left to marketers that use traditional marketing methods where appropriate in addition to online activities or at the very least have a social media person that works in tandem with the marketing department. Social media is only one part of a fully-integrated marketing communications strategy. When this is done incorrectly, social media efforts can actually hurt your brand / company. For example, offline media and online media can result in different brand associations and confuse consumers.

An angry Mark Shaeffer wrote How to save your butt when the social media bubble bursts. Sift through the emotionally charged language to uncover a gem of an argument, that social media needs to be measured to rationalize its existence, Marketing 101. This is becoming increasingly important as companies invest more of their time and other resources towards social media activities. There are a wide range of tools that measure the effectiveness of social media efforts. For example, perhaps you are using social media to improve brand awareness. A survey can be conducted before and after the campaign to measure its level of success. You might find Social Mention useful in tracking customer sentiment and the list goes on and on.

As a side note, the world of social media is in a constant state of flux, so regardless of what people in social media call themselves, at a bare minimum they should follow Mashable, TechCrunch and Social Media Examiner to maximize the potential of their efforts.

In summary, don’t embarass yourself and hurt your credibility by calling yourself a social media rock star. Recognize that companies are disenfranchised because of unrealistic expectations and employees that do not provide value to their company through their social media efforts. So now what? Social media efforts must be measured to rationalize their existence. Social media marketing is one piece of a fully-integrated marketing communications strategy. Let marketers that have experience in the social media sphere do the heavy lifting. Regardless of what you call yourself, you need to constantly be learning and experimenting.

Editor’s note: the questions remains, how do you spot someone is credible in social media and can help your company. Stan does a  good job of it here: http://pushingsocial.com/how-to-spot-a-social-media-expert. Enjoy!

What is your option about how terms such as social media guru has come about? Who should be responsible for social media activities?

Photo credit: Agent-X-Comics

Are you a Social Media Douche bag?

This video was created by a second party and I dedicate it to the countless men and women who have earned the right to be called a social media douche bag. Enjoy!

Social Media Douche Bag Recipe

- 3 cups of calling yourself a social media guru
- 1 Tbsp of registering with dozens of social media sites, but never actually use them.
-  Pinch of guaranteeing results for your clients, but have no prior experience orchestrating a successful social media campaign.
- 1 dollop of using auto follows tools to obtain 80,000 visitor and flaunting this as evidence of your social media prowess.

Bake for 20 minutes on high and voila, a social media expert is served up to bright eyed managers eager to jump on the social media bandwagon and sink their teeth into a slice of pride that they are officially involved in the social media revolution and say look at me world.

I pass the torch to you my dear reader. What other signs make your social media expert a douche bag?

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